3S House: Introduction to Shine

Shining is about cleaning in such a way that problem discover and prevention is easy. Another term for “shine” is “sweep.” It’s important to develop standards for what is expected for cleanliness. Shine standards should consider what, who, when, and how cleaning is to be performed. It’s also smart to eliminate the sources of mess so that mess isn’t made in the first place.

Creating Respect for People by Scrubbing the Floor

Discover how “respect for people” was developed at the Lean Donut Shop by the owners themselves as they scrubbed the floor. This humble leadership is essential for creating world-class teamwork and performance. In fact, respect is a prerequisite for acquiring the permission to grow people. While we did not have the opportunity to “start lean in the bathroom,” as some say and do, something similar was accomplished by scrubbing the floors.